Returns and Refund Policy
At Cosmobel.nl, we strive to provide our customers with high-quality products and an excellent shopping experience. If you are not completely satisfied with your purchase, you can make use of our returns and refund policy. Please read the terms for returns and refunds below.
1. Return Conditions
You have the right to return your order within 14 days of receipt without giving any reason, provided that the following conditions are met:
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The product is in its original condition, unused and undamaged.
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The product includes all original labels, packaging, and accessories.
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Returns must reach us within 14 days after we receive your return request.
2. Exceptions to Returns
The following products are not eligible for return:
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Products that have been custom-made or personalized for you.
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Hygiene-sensitive products, such as personal care items, where the seal has been broken after delivery.
3. Return Process
To request a return, follow these steps:
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Contact us within 14 days of receiving your order at [your customer service email address].
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Include your order number and the products you wish to return.
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We will send you return instructions and a return label (if applicable).
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Pack the products carefully and send them to the address we provide.
Return costs: The cost of return shipping is at the customer’s expense unless stated otherwise.
4. Refunds
Once we have received and inspected your returned products, you will receive a confirmation by email. If the products meet the return conditions, we will process your refund as soon as possible. The refund will be issued via the original payment method and may take up to 14 days, depending on your payment provider.
5. Exchanges
Want to exchange a product for a different size, color, or item? Please contact us within 14 days of receiving your order at [your customer service email address] for more information about the availability of the desired product.
6. Damaged or Defective Items
Did you receive a damaged or defective product? Please contact us as soon as possible at [your customer service email address] with a description of the issue and photos of the product. We will ensure you receive a replacement or that the issue is resolved to your satisfaction.
7. Contact Details
For questions about our returns and refund policy, you can contact us at:
Email: cosmobelgiumco@gmail.com